When Booking accommodation online through the website (www.arrahotels.com or an affiliated Arra Site), you ("the Customer"), agree to the following terms and conditions:


1. Confirmation of bookings made requires payment to be made at the time of booking.

2. All room tariffs are calculated on the selected room rate plus charges for extra persons (as indicated by the customer). Please note in the event, the number of persons has been under estimated, accommodation at the motel cannot be guaranteed.

3. For cancellations made prior to 72 hours of the day of arrival an administration fee of A$20.00 shall apply. For cancellations made within 72 hours of the day of arrival no refund of any payment shall be made. The motels individual cancellation policy overrides this.

4. Arra Accommodation Group sells motel accommodation from an inventory supplied by each motel, and does not oversell that inventory. Arra Accommodation Group does not accept any liability for unavailability of rooms caused by the motel over-selling their own room inventory.

5. The Customer shall be required to provide a valid credit card at the motel on check-in to cover any additional charges and may also be required to provide photographic identification.

6. Arra Accommodation Group makes its best efforts to ensure that the information available on its website is accurate. However,  we cannot and do not guarantee that the website is free from any errors, faults or omissions and reserves the right to change information published.

7. Arra Accommodation Group does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website at any time.

8. Arra Accommodation Group offers are not commissionable to any registered travel agents.

9. The Customer must be at least 18 years of age to book accommodation on our Arra Accommodation Group websites.


Note: For bookings made on the website the notation on your credit card statement will be 'Nat Referral Chain'.