Privacy Policy
Effective Date: June 12, 2025
At Arra Hotels LLC, we’re committed to creating cozy, memorable retreats across Europe while keeping your personal information safe and secure. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website (www.arrahotels.com), book a stay, or engage with our services, such as browsing our boutique hotels or reserving a summer 2025 retreat. We’ve aimed to make this clear and straightforward, but if anything’s unclear, please reach out using the contact details below. Let’s get started!
Contact Information
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
1. Information We Collect
We collect only what we need to make your experience with Arra Hotels smooth and personalized, whether you’re planning a getaway to Costa Brava or exploring our Dolomites retreat.
Personal Information: When you book a stay, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, and billing details (e.g., credit card info for reservations).
Booking Details: Information like travel dates, room preferences, or special requests (e.g., dietary needs) to tailor your stay at our hotels in Santorini, Chamonix, or South Tyrol.
Usage Data: We track how you use our website—pages visited, hotels filtered (e.g., Costa Brava vs. Alps), or clicks on retreat packages—using cookies and analytics tools to improve our site.
Device Information: Details like your IP address, browser type, or device (mobile or desktop) to optimize your browsing experience.
User Contributions: Feedback, reviews, or inquiries you share about our hotels or local attractions, such as Girona’s medieval charm or Ötzi the Iceman museum.
We don’t collect unnecessary data or sensitive details beyond what’s needed for your booking or experience.
2. How We Use Your Information
Your data helps us deliver a warm, seamless stay and enhance your Arra Hotels experience. Here’s how we use it:
Process Bookings: Confirm your stay at Arra Maris, Arra Thalassa, or other properties, manage payments, and send booking confirmations for retreats like the Aegean Wellness Retreat (June–August 2025).
Personalize Your Visit: Suggest hotels or activities based on your preferences, like recommending Chamonix hikes if you browse alpine retreats.
Improve Our Services: Use anonymized usage data to tweak our website, making it easier to find destinations or book tours like the Family Dolomites Discovery.
Communicate: Send booking updates, respond to inquiries, or share newsletters about summer 2025 offers—if you’ve opted in.
Ensure Security: Protect our site from fraud or technical issues, keeping your data safe during transactions.
We never use your data for purposes unrelated to your Arra Hotels experience, and we don’t sell it—period.
3. How We Share Your Information
We share your data only when necessary to provide our services or meet legal obligations, always with care:
Service Providers: Trusted partners handle tasks like payment processing (e.g., Stripe), website hosting, or email delivery. They’re bound by strict privacy agreements to protect your data.
Hotel Operations: Minimal data (e.g., name, booking details) is shared with our boutique hotel staff in Spain, Greece, France, or Italy to prepare for your stay.
Legal Requirements: We may share data if required by law (e.g., a court order), but we’ll notify you unless legally prohibited.
Business Transfers: If Arra Hotels is sold or merged, your data may transfer to the new owner, but we’ll ensure it’s protected under similar standards.
Your reviews or feedback may be displayed publicly (e.g., on our website), but only with your consent and without sensitive details.
4. Cookies and Tracking Technologies
Cookies are small files that help our website work better and feel more welcoming. We use them to:
Enhance Functionality: Remember your preferences, like filtering for Santorini hotels or saving your cart for a retreat booking.
Analyze Usage: Understand which pages (e.g., Culinary Coastal Escape) are popular, using anonymized data via tools like Google Analytics.
Personalize Content: Suggest relevant destinations or tours based on your browsing.
You can control cookies through our consent pop-up on your first visit or via browser settings. Essential cookies (for site functionality) can’t be disabled, but you can opt out of analytics or marketing cookies. This might limit personalized features, like tailored hotel suggestions.
5. Data Security
We protect your data like it’s our own, using industry-standard measures:
Encryption: Secure SSL connections for all data transfers, especially during bookings.
Access Controls: Only authorized staff access your info, and only when needed (e.g., to confirm your Chamonix stay).
Secure Storage: Data’s stored on protected servers with regular security updates.
No system’s 100% hack-proof, but we’re vigilant and constantly upgrading our defenses.
6. Your Choices and Rights
You’re in control of your data. Here’s what you can do:
Opt-Out: Unsubscribe from newsletters via the link in any email or email us at [email protected].
Access or Delete: Request a copy of your data or ask us to delete it by contacting us. We’ll respond within 30 days.
Cookies: Manage non-essential cookies via our pop-up or browser settings.
Do Not Track: We respect browser “Do Not Track” signals for analytics purposes.
If you’re in the EU or UK, GDPR grants extra rights, like correcting inaccurate data or restricting processing. Contact us to exercise these.
7. Third-Party Links
Our website links to external sites, like local attraction guides (e.g., Mer de Glace in Chamonix) or payment processors. We’re not responsible for their privacy practices, so please review their policies before sharing info. We only partner with trusted providers to ensure your peace of mind.
8. Children’s Privacy
Our services are designed for adults and families, but we don’t knowingly collect data from children under 13 without parental consent. If you’re a parent and believe we’ve collected your child’s info, email us at [email protected], and we’ll remove it promptly.
9. International Data Transfers
Based in the US, we may transfer data to servers or partners globally (e.g., our hotels in Europe). For EU/UK users, we use Standard Contractual Clauses to ensure your data’s protected across borders, meeting GDPR standards. Wherever your data goes, we keep it secure.
10. Updates to This Policy
We may update this policy as our services evolve, like adding new retreat packages for 2026. Changes will be posted here with a new effective date, and we’ll notify you via email or a website pop-up for significant updates. Check back regularly—last updated June 12, 2025.
11. Contact Us
Questions about your data or our policies? We’re here to help:
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
We’re dedicated to making your Arra Hotels experience as warm and worry-free as our boutique retreats. Thank you for trusting us with your journey!