Terms and Conditions
Effective Date: June 12, 2025
Welcome to Arra Hotels LLC, your gateway to cozy boutique retreats in Europe’s most stunning destinations! These Terms and Conditions govern your use of our website, www.arrahotels.com, and the services we offer, including hotel bookings, retreat tours, and exploring local attractions across our properties in Costa Brava, Santorini, Chamonix, and South Tyrol. By accessing our site or making a reservation, you agree to these terms, so please give them a read. We’ve kept things clear, but if you have questions, contact us using the details below. Let’s make your 2025 getaway unforgettable!
Contact Information
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
1. Acceptance of Terms
Using our website or services means you accept these Terms and Conditions, along with our Privacy Policy, Cookies Policy, and Refund Policy. If you don’t agree, please don’t use our site. We may update these terms as our offerings evolve—changes will be posted here with a new effective date. Keep using the site after updates, and you’re agreeing to the new terms.
2. Use of the Website and Services
Our site’s your go-to for planning a dreamy escape, whether it’s a wellness retreat in Santorini or a family adventure in the Dolomites. Here’s how to use it right:
Eligibility: You must be 18 or older to book with us. Kids under 18 can join family tours (ages 6+ for most) with a guardian’s consent.
Permitted Use: Browse hotels, book rooms or tours (e.g., Culinary Coastal Escape), read about local attractions like Girona’s old town, or manage your account for personal, non-commercial use.
Prohibited Use: Don’t scrape our content, hack the site, post spam, or use our guides for commercial gain. No bots or unauthorized access to our booking system, please.
Account Responsibility: If you create an account (e.g., for bookings or newsletters), keep your password secure. Notify us at [email protected] if someone’s sneaking into your account.
3. Services Offered
We’re proud to offer a range of services to make your trip special:
Boutique Hotel Stays: Cozy rooms at Arra Maris (Costa Brava), Arra Thalassa (Santorini), Arra Montagne (Chamonix), and Arra Dolomiti (South Tyrol).
Retreat Tours: Curated 2025 tours (June–August) like the Family Alpine Adventure or Dolomites Mindfulness Retreat, blending relaxation and exploration.
Local Attraction Guides: Tips for nearby gems, from Chamonix’s Mer de Glace to Bolzano’s Ötzi museum, to spark your day trips.
Online Booking: Secure reservations with flexible dates and payment options for hotels or tours.
Premium Subscriptions: Optional plans for exclusive deals or personalized travel tips (monthly or annual).
Services may change—check our site for the latest offerings.
4. Booking and Payments
Reservations: Book hotels or tours via www.arrahotels.com. A 20% deposit secures your spot; full payment’s due 30 days before arrival. You’ll get a confirmation email with details.
Payments: We use secure third-party processors (e.g., Stripe, PayPal). You’re responsible for accurate payment info—double-check those card digits!
Pricing: Prices are per person (double occupancy) for tours, or per room for hotel stays, excluding taxes, fees, or optional extras (e.g., spa treatments). See our Refund Policy for cancellation details.
Third-Party Bookings: Some services (e.g., external spa sessions or museum tickets) link to third-party providers—their terms and pricing apply.
5. User Content
Love sharing feedback or photos from your stay? We’re all ears!
Your Content: Reviews, comments, or photos you post on our site (e.g., about a Santorini sunset) remain yours, but you grant us a non-exclusive, royalty-free license to display or share them (e.g., on our site or social media).
Rules: Keep it respectful—no offensive, false, or illegal posts. We may remove content that breaks these rules.
Removal Requests: Want your review taken down? Email [email protected], and we’ll handle it within 30 days.
6. Intellectual Property
Our website’s content—hotel photos, tour descriptions, attraction guides, and logos—is owned by Arra Hotels LLC or our licensors, protected by copyright, trademark, and other laws. You may:
Use our content for personal trip planning (e.g., saving a Chamonix itinerary).
Share snippets (like a tour description) on social media, with credit to Arra Hotels.
You may not:
Copy, sell, or distribute our content (e.g., retreat itineraries) without permission.
Use our logo or branding without written consent—email [email protected] to ask.
7. Liability and Disclaimers
We’re passionate about your perfect getaway, but here’s the legal stuff:
As-Is Service: Our website and services are provided “as is.” We don’t guarantee they’re error-free or always available (e.g., during updates).
Accuracy: We strive for accurate info (e.g., tour dates, hotel amenities), but things like weather or third-party changes can happen. Always confirm details with us or external providers.
Liability Limit: Arra Hotels isn’t liable for damages from using our site or services, beyond what’s legally required. Our max liability is what you paid us in the last 12 months.
Travel Risks: Activities like hiking in South Tyrol or exploring Santorini involve risks (e.g., uneven trails). Follow guides and local safety rules—we’re not responsible for accidents.
8. Third-Party Services
We link to trusted third parties, like booking platforms for spa treatments or local tour operators for attractions (e.g., Empúries ruins). Their terms, availability, and policies apply. We vet partners carefully but aren’t liable for their actions, cancellations, or issues. Review their terms before engaging.
9. Termination
We hope you love our site, but here’s how termination works:
Your Termination: Stop using the site or cancel your account anytime via your profile or by emailing [email protected].
Our Termination: We may suspend or end your access if you violate these terms (e.g., posting harmful content) or for legal reasons. We’ll notify you where possible.
Effect: Termination stops access to subscriptions or booking features but doesn’t affect confirmed reservations.
10. Governing Law and Disputes
These terms are governed by New Jersey law, US. Disputes will be handled in New Jersey courts, unless local laws (e.g., EU consumer rights) apply. Let’s resolve issues amicably first—email [email protected] before escalating.
11. Force Majeure
We’re not liable for delays or failures due to events beyond our control, like natural disasters, travel bans, or tech outages. We’ll do our best to keep you informed and minimize disruptions.
12. Updates to Terms
We may update these terms as we grow (e.g., adding new hotels for 2026). Changes will be posted here, with a new effective date. Significant updates will prompt an email or site notice. Check back—last updated June 12, 2025.
13. Contact Us
Questions about these terms or your next retreat? We’re here to help:
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
Thank you for choosing Arra Hotels LLC. Let’s create a cozy, memorable escape for your 2025 adventure!