Refund Policy
Effective Date: June 12, 2025
At Arra Hotels LLC, we’re all about crafting cozy, unforgettable escapes in our boutique hotels across Europe, from the cliffs of Santorini to the peaks of the Dolomites. We know plans can shift like a summer breeze, so this Refund Policy explains how we handle cancellations and refunds for bookings, retreat tours, or subscriptions made through our website, www.arrahotels.com. We’ve kept it clear, but if you’ve got questions, reach out with the details below. Let’s make your getaway stress-free!
Contact Information
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
1. Scope of This Policy
This policy covers all bookings made directly with Arra Hotels LLC, including stays at our boutique properties (Arra Maris, Arra Thalassa, Arra Montagne, Arra Dolomiti), retreat tours like the Mediterranean Serenity Retreat, and premium subscriptions (e.g., for exclusive offers or enhanced website features). For bookings made through third-party platforms (e.g., Booking.com) or external tour operators linked on our site, their refund policies apply—check their terms before reserving.
2. Refunds for Hotel Stays
Our boutique hotels in Costa Brava, Santorini, Chamonix, and South Tyrol are designed for intimate escapes. Here’s how refunds work for standard room bookings:
Cancellation by You:
Cancel 14+ days before check-in: Full refund, minus a 5% processing fee.
Cancel 7–13 days before check-in: 50% refund, minus a 5% fee.
Cancel less than 7 days before: No refund, but we’ll try to offer a credit for a future stay (valid 12 months, subject to availability).
Cancellation by Us: If we need to cancel due to unforeseen issues (e.g., property maintenance), you’ll get a full refund or the option to rebook at no extra cost. We’ll notify you ASAP via email or phone.
No-Shows: Missing your check-in without notice means no refund or credit—sorry, our small hotels rely on confirmed guests!
To cancel, email [email protected] with your booking ID and name.
3. Refunds for Retreat Tours
Our summer 2025 retreat tours (e.g., Family Alpine Adventure, Culinary Coastal Escape) are curated for unique experiences. Refund rules for these packages are:
Cancellation by You:
Cancel 30+ days before the tour start date: Full refund, minus a 5% processing fee.
Cancel 15–29 days before: 50% refund, minus a 5% fee.
Cancel less than 15 days before: No refund, but we may offer a partial credit for a future tour (case-by-case, valid 12 months).
Cancellation by Us: If we cancel a tour due to low enrollment or unexpected issues, you’ll get a full refund or the option to switch to another tour or date. We’ll let you know at least 14 days in advance, if possible.
Changes to Itinerary: Minor changes (e.g., swapping a hike for another due to weather) don’t qualify for refunds, but we’ll ensure the experience stays awesome. Significant changes may warrant a partial refund or credit, at our discretion.
Submit cancellation requests to [email protected] with your tour name and booking ID.
4. Refunds for Subscriptions
Our premium subscription (e.g., for exclusive retreat deals or personalized travel planning) is billed monthly or annually. Here’s the refund rundown:
Monthly Subscriptions: Cancel anytime via your account or by emailing [email protected]. No refunds for the current month, but you won’t be charged for the next cycle.
Annual Subscriptions: Cancel within 14 days of purchase for a full refund, minus a 5% processing fee. After 14 days, no refunds, but you’ll keep access until the subscription expires.
Auto-Renewal: We’ll send a reminder 7 days before annual renewals. Cancel before the renewal date to avoid charges.
5. Refunds for Digital Products
Digital purchases, like downloadable travel guides for local attractions (e.g., Girona’s medieval town or Bolzano’s Ötzi museum), are non-refundable once accessed, as they’re instantly available. If you hit technical issues (e.g., download fails), contact us within 7 days at [email protected], and we’ll fix it or issue a refund, at our discretion.
6. Non-Refundable Items
Some things can’t be refunded due to their nature:
Promotional offers or free resources (e.g., destination guides) are non-refundable.
Third-party bookings (e.g., external spa services or museum tickets) follow their own policies—check before purchasing.
Service fees or taxes added to bookings are non-refundable unless the entire booking is eligible for a refund.
7. How to Request a Refund
To request a refund, shoot us an email at [email protected] with:
Your full name and booking/subscription ID.
Reason for cancellation.
Date of purchase or travel.
We’ll process requests within 7 business days and issue refunds to your original payment method (e.g., credit card, PayPal). Expect funds in 5–10 business days, depending on your bank. No response in a week? Give us a call at +1 201-653-1835.
8. Exceptional Circumstances
Life throws curveballs, like sudden illness or travel restrictions. If you can’t travel due to emergencies, email us at [email protected] with details (e.g., medical note or official notice). We’ll review on a case-by-case basis and may offer partial refunds, credits, or rebooking options, at our discretion.
9. Changes to This Policy
We might tweak this policy as our offerings grow (e.g., new hotels or tours for 2026). Updates will be posted here with a new effective date. Major changes will trigger an email or website notice. Check back—last updated June 12, 2025.
10. Contact Us
Got questions about refunds or your booking? We’re here to keep your plans as cozy as our hotels:
Arra Hotels LLC
Email: [email protected]
Address: 30 Mall Dr W, Jersey City, NJ 07310, US
Phone: +1 201-653-1835
We’re dedicated to making your Arra Hotels experience seamless, even when plans change. Let’s get you back to planning your perfect retreat!